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Working with Abacus FAQS

How do I get paid?

Workers need to complete timesheets for the work that they have carried out and get authorisation for them from the company that you have worked at. Timesheets need to be completed weekly and should be returned to Abacus by Monday morning 9am at the latest to ensure you are paid on time.

Abacus Employment pay their workers on a weekly basis, usually this is by BACS directly into the bank account you have provided. We also provide help to get a bank account open and of course this is free of charge too. Workers are paid on the following Friday of the week they have worked. If Friday is a bank holiday then you will be paid a day early!

What if I miss the deadline for submitting a timesheet?

Don’t worry, you will still get paid.  We will pay you the following week all the money that you are due.

Do I get holiday pay?

Yes of course, as a PAYE worker of Abacus Employment you accrue holiday whilst you work. Any workers paid via an Umbrella company or Limited company will receive their holiday pay through the Umbrella company directly.

How is holiday worked out?

Holiday pay is accrued and calculated pro rata based on the hours that you have worked. It is calculated on 20 days holiday per year plus 8 days bank holidays. Your holiday year runs from the day that you first work for Abacus Employment and runs for 52 weeks.

Can I take the money and work instead of having a holiday?

No. The holiday pay scheme is a legal requirement in the UK. Workers cannot be paid if they are working and time off is not taken.

How do I know how much holiday I can take?

  That’s easy, your total accrual is shown on your fully itemised Payslip or just contact your branch directly and they will be able to give you an up to date accrual based on your last payment date. Your holiday is calculated by our payroll software automatically based on your working hours.

How do I request holiday?

Holiday can be requested by completing one of our holiday forms, these can be obtained either from our website or from your local office directly. Please note that holiday must be authorised. A maximum of 10 days holiday will be paid in 1 period of leave. Twice the number of days must be given as notice to the period of leave that you wish to take. For example, if you wish to take 5 days off, you need to give 10 days notice.  Holiday will only be paid if sufficient entitlement has been accrued.

Will a bank holiday be automatically paid?

No.  Even if the company you work for closes you still need to request holiday pay. 

Can I keep my holiday for next year?

No.  You must take your holiday pay in your leave year of you will lose it. Your holiday year runs from the day that you first work for Abacus Employment and runs for 52 weeks.  It is your responsibility to know how many days holiday you have

Do I get a pension?

In the past, many workers missed out on valuable pension benefits, because their employer didn’t offer them a pension. Automatic enrolment has been designed so that eligible workers who want to build up retirement savings don’t have to take any action themselves – employers will automatically enrol eligible workers into a workplace pension scheme and deduct any contributions that the member is required to pay from their wages or salary, and then pay into the pension scheme on their behalf.

What if I don’t want to save for a pension?

No problems.  You can opt out. If you opt out of the scheme within one month of being automatically enrolled, you will be treated as if you had never joined the scheme, and any money that you have paid into the scheme will be refunded in full. You'll only receive back the payments that you are deemed to have made. 

How do I opt-out?

You will need to speak to the Auto Enrolment team on 0333 33 22 020 or email You will need to quote your payroll number which can be found on your payslip and National Insurance Number to make things quicker.

How do I get a P45?

When you finish working for Abacus Employment, your P45 can be requested by contacting your local office. This should be done in writing. Once your P45 is processed, any outstanding holiday for the current year will be paid too.

What should I do if I have a pay enquiry?

If you think that your pay is incorrect please contact your local office to discuss. Pay errors are rare and any error from Abacus Employment will be dealt with immediately. Our telephones are manned 24 hours per day, 365 days per year.

What should I do if I have concerns about exploitation or working conditions?

Abacus is committed to helping eliminate modern slavery, human trafficking, forced labour and similar human rights abuses by criminal gangs and abusive individuals. If you have any concerns relating to exploitation, tell a trusted manager, worker representative and: Contact the anonymous Whistleblowing line on 01722 341313 or Report it to the Gangmasters Licensing Authority on 0800 432 0804 or Modern Slavery Helpline on 0800 0121 700 or at